WeaKnees.com Information FAQ

Find more information about WeaKnees.com on the WeaKnees Blog.

All of our un-upgraded TiVos come with a full warranty through the manufacturer.

Our upgraded TiVos (other than the upgraded HR10-250) come with a 180-day warranty (with the customer paying shipping on any necessary repair). The upgraded DIRECTV/Hughes HR10-250 come with a one year parts/labor warranty from us.

All of our newly-installed TiVo hard drives come with a full manufacturer's warranty.

Our philosophy regarding warranties generally: Being without a TiVo is a terrible thing. Therefore, we spend a great deal of time testing our hard drives and upgraded TiVo recorders before we sell them, so that our customers do not have problems down the road. When we encounter defective parts, we don't use them!

Finally, we hope all TiVo users (customers and others) will use the our helpful protection information to help protect their TiVos from the biggest sources of potential problems.

What is your return policy?
Please see here for our return policy.

Do you offer RAM upgrades, TiVoNET or Turbonet boards or other TiVo enhancements?
No, we don't. The reasons are many, but the most important reason is that these types of upgrades are not as user-friendly as adding capacity. Adding hours to a TiVo is a "do it and forget about it" experience. Adding RAM, ethernet or other types of enhancements can require Linux and networking experience that many of our customers do not have. These hacks requires a knowledge of home computer networking. As of now, we have decided not to offer that product line. Our goal is to provide hassle-free TiVo upgrades to our customers. Therefore, we shy away from enhancements that are not "plug and play" and extremely user-friendly.

I want you to upgrade my TiVo for me... How fast can you upgrade my TiVo and send it back to me?
Send us your TiVo and we'll upgrade it for you when you buy any TiVo upgrade and add our upgrade service. We'll contact you immediately with our shipping address and shipping instructions. Professional Upgrades and Deluxe Upgrades are done by us - you send us your TiVo, we upgrade and test it, and then send it back to you. In the case of Deluxe service, we also copy all programming/settings to the new drive(s). Turnaround time is generally within 1 business day (often shipped out the same day as receipt). Free return shipping is via FedEx Ground - faster options are available during checkout. We generally note any exception to this on our website. If you have any questions about shipping, feel free to email us at [email protected].

How do I make an appointment to bring my TiVo to you for upgrading?
We offer walk-in appointments; we must know in advance that you are coming. Please contact us for more information, or place an order and tell us in the "customer notes" field of your order that you want to pick-up. After placing your order, you must then email us to arrange for a time to pick up. Times are quite flexible, but we operate out of a warehouse, not a retail store, so we just need to know roughly when you'll be stopping by.

I have other questions about TiVo and TiVo upgrades, but I'm not a customer. Can I contact you? What if I have no intention of purchasing anything from you?
At bottom, we're TiVo addicts. We probably spend far too much time, in fact, keeping abreast of all of the latest TiVo hacks, tricks and all things TiVo. We enjoy sharing our knowledge with other TiVo enthusiasts, but our first priority is taking care of our customers and prospective customers. We are frequent contributors to the TiVoCommunity.com, so please visit there if you have any TiVo-related questions that do not pertain directly to our products and services. If you are looking to upgrade your TiVo on your own--using a non-weaKnees hard drive--please understand that we cannot afford to offer free phone support. Please refer to the other online resources that we mention above.

Having Trouble Finding Our Upgrades? It's not Weakness TiVo, Weekknees TiVo, Weeknees TiVo or Weakknees TiVo!

What about other DVRs?
We now offer kits and professional installation for ReplayTV Upgrade and UltimateTV units.